Overview

You can request deletion of your VoyagEase account and associated data at any time (subject to the payment release rule below). Deletion is permanent and cannot be undone.

Important: In-app deletion is blocked while you have active payments that have not yet been released (status paid or disputed). Cancel or complete those transactions first. Some records may be retained for legal, security, or accounting purposes (e.g., transaction logs) in accordance with our Privacy Policy.

What Happens When Your Account Is Deleted

• Your profile, avatar, and preferences are removed
• Your trips/ads, saved searches, and chat history are removed
• Payment records may be retained where legally required (e.g., Stripe transaction IDs)
• Your phone verification badge is removed and access is revoked

Timeframe

We process deletion requests within 30 days. Account data is removed or anonymized within 90 days where applicable, as outlined in our Privacy Policy.

How to Request Deletion

You can submit a deletion request via email. Please include your registered email address and (if possible) your User ID from the app's Profile screen.

Request via Email

If you have the app installed, you may also use the "Request account & data deletion" link from the Profile screen.